Castle Defense
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  • Guide to Castle Defense
  • Player - Castle Defense
    • Gameplay
    • Renting an NFT Castle
    • Upgrading an NFT Castle
    • Earning XP
    • Defence Characters
      • Knight
      • Wizard
      • Skeleton
      • Viking (Coming Soon)
      • Cannon Tower
      • Lightening Tower
    • Troop (monsters)
  • Player - Castle Arena (PvP mode)
    • Gameplay
    • Building your strategy
    • The Map
    • New Revenue Share Structure
    • Earning XP for Arena Pool
  • Guild
    • Guild Introduction
    • How To Create And Manage My Guild?
    • Guild Features In Castle Defense Game
  • Castle Market
    • How do I buy an NFT Castle?
    • How do I begin investing as a sponsor?
    • How do I hire a player to upgrade an NFT Castle?
    • Auto accept for NFT Castles
    • I have my own Castle. How can I hire myself?
    • How do I sell an NFT Castle?
    • I am a Castle sponsor. How can I contact my player?
    • Castle Items
    • How do I upgrade my Castle items?
  • others
    • Telegram KYC
    • What are EP, XP, POC, and their different types?
    • NFT Castle & Profit Sharing
    • Do's and Dont's
    • General
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On this page
  • How do I complete the Telegram KYC process?
  • Where can I find the Verification Code?
  • I have already started a chat with bot, but there’s no instruction. What should I do?
  • I have completed KYC before, but it asked me to do KYC again while playing games, or when withdrawing POC. What should I do?
  • I want to use a different phone number for KYC. What should I do?

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Telegram KYC

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Last updated 2 years ago

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How do I complete the Telegram KYC process?

Know Your Customer or KYC is an important aspect especially for Pocket Arena as our aim is to create a stable and a fair gaming ecosystem to everyone involved.

In this article our aim is to provide information on how to complete the KYC process. Do follow the instructions below:

  1. Join the official Pocket Arena Telegram group: https://t.me/swisspoc

  2. Open Pocket Arena bot and start a chat: https://t.me/PocketArena_Esports_bot

  3. Copy & paste this Verification Code into the Pocket Arena Bot and follow the rest instructions: /verify account [verification code]

  4. Choose "Send my mobile number." button when the bot asks you to send:

Where can I find the Verification Code?

You can find it by following the steps below:

Case 1. In Castle Defense game:

  1. Open Castle Defense game https://games.pocketarena.com/castle/.

  2. Log in with the PA account that you need to do a KYC.

  3. Select the “Settings” icon at the top right, then select the “Player’s Settings” button.

  4. In the Player's Settings popup, try to toggle on the “Receive attack notifications using Telegram” option.

  5. “KYC via Telegram required” popup will be shown, then select the “Complete KYC Now” button.

  6. You can find and copy the verification code in no.3 of the KYC screen.

Case 2. In Pocket Arena Wallet:

  1. Open Pocket Arena Wallet https://sdk.pocketarena.com/wallet.

  2. Log in with the PA account that you need to do a KYC.

  3. Select the “Settings” item at the bottom menu.

  4. Select the “KYC” item in the Settings page.

  5. You can find and copy the verification code in no.3 of the KYC screen.

I have already started a chat with bot, but there’s no instruction. What should I do?

In the chat with bot in Telegram, please select the “Start” button at the bottom.

If there’s no “Start” button, please type “/start” manually and send it to the bot.\

Then please follow the instructions from the bot.

I have completed KYC before, but it asked me to do KYC again while playing games, or when withdrawing POC. What should I do?

If you leave the Pocket Arena Telegram group, you will need to do KYC again. Please note that while redoing KYC, you should use the same phone number that has been used in the KYC process previously.

I want to use a different phone number for KYC. What should I do?

Please contact us at support@pocketarena.com for this query. We will check and handle this case by case.